Common questions about BoardingPass. For setup issues affecting your whole team, see developer docs in the GitHub repository.
Account and login
How do I create an account?
Go to Sign up with email, Google, or LinkedIn. See Getting started.
I logged in with Google but landed on onboarding
New accounts without education data are sent through onboarding. Complete step 1 or skip steps to reach the Dashboard.
OAuth login failed or redirected incorrectly
Try again in a private browser window. Ensure you use the same provider you signed up with. If the problem persists, your project admin may need to verify redirect URLs in Supabase — production should include https://boardingpass.work/auth/callback.
How do I log out?
Click Logout in the top navigation.
Profile and dashboard
What is the difference between Dashboard and Resume Lab?
- Dashboard — edit profile sections, upload PDF, username, avatar, account settings.
- Resume Lab — resume review, evidence inventory, generate/tailor drafts, saved versions.
See Your dashboard and Resume Lab.
What is my public profile URL?
After you claim a username: https://boardingpass.work/{username}. Old /profile/{uuid} links redirect automatically.
My public profile is empty
Enable the toggle in Account details, claim a username, ensure profile sections have content, and publish projects or approve gallery submissions for portfolio items.
How do I import from LinkedIn?
Use Onboarding → Import or the import option during setup. This is separate from LinkedIn sign-in.
Jobs and tracker
Job search is slow or stuck
Catalog search should return instantly. If results are empty, try different keywords or another company. Check your network connection. The catalog refreshes when operators run sync — not live per search.
I cannot save a job
You must be logged in. Free plan allows up to 10 saved jobs. Delete an old entry or upgrade when Pro launches.
Where is my saved job?
Open Tracker. Saving from Jobs creates an application automatically.
How do I use the kanban board?
On Tracker, switch List ↔ Board. Drag cards between columns to update status (or change status in list detail).
How do I set a reminder for a deadline?
Set a deadline date on the tracker entry and enable Deadline reminders in Settings.
Resume Lab
Resume upload failed
Use a PDF file, max 2 MB. Re-export a smaller PDF from your editor if needed. Re-upload from Dashboard or Resume Lab.
I ran out of AI credits
Free plan includes 25 credits/month. See Settings for costs per action. Credits reset monthly.
Review shows wrong or missing evidence
PDF parsing works best on text-based resumes (not scanned images). Update your PDF and run Review again.
Can I edit an uploaded PDF directly?
No — load a generated draft into the editor. PDFs appear in the saved panel as documents only.
Tailoring seems generic
Use Saved job mode with a tracker application for best context. Job role only mode has lower confidence.
Experience challenges
I cannot start a challenge
You must be logged in. Click Start challenge on the challenge detail page.
Submit button is disabled
Ensure you are in Preview state with a valid portfolio URL. Return to draft if you need to edit fields.
My submission is not in the gallery tab
The Experience gallery tab is still rolling out. Approved partner submissions can still appear on your public profile and as project pages.
Notifications
I am not getting emails
- Confirm toggles on Settings.
- Check spam/junk folders.
- Verify the email on your account is correct.
Status emails fire when you change tracker status. Deadline emails require a deadline date on the application.
Roles and access
I need partner portal access
Ask a BoardingPass admin to invite your org. See Partner help.
I need admin access
Admin role is assigned in the database by the project team — not self-service.
Still stuck?
- Re-read the relevant guide chapter from the User guide overview.
- Ask a teammate on the BoardingPass team.
- For evaluators: follow the path in the repository
DEMO.md— sign up → jobs → tracker → experience → public profile.